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D
defaultgwedfx1uxhzt
Participant
December 14, 2020
Question

Forver loading on desktop

  • December 14, 2020
  • 2 replies
  • 211 views

Is anyone else experiencing issues where it constantly shows the loading circle and nothing appears? as well as not being able to make a new project? im glad I exported a rough draft last night for a project due today, but sadly looks like the rough draft is my final draft now due to these errors in the software. Any recommedations? 

This topic has been closed for replies.

2 replies

petergaraway
Adobe Employee
petergaraway
Adobe Employee
December 15, 2020

Hi there! Does this help?

 

  1. Go to the Help menu in Rush to sign out
  2. Quit Rush
  3. Relaunch Rush, and sign in from there 

 

If this does not help please let me know. 

 

Thanks!

 

Peter

D
defaultd6njujzznf5l
Participant
December 30, 2020
Took me a while to get back to you but I did want to let you know
your advice did work. Thanks for your time helping me on this.
D
defaultd6njujzznf5l
Participant
December 15, 2020

I have the same issue. I even upgraded my storage to see if that would help. That loading circle just spins and spins and I can do NOTHING with the app. I have only used Rush a few times on my mobile(and its been months since even then). This is the first time downloading to the desktop and I havent been able to use it because every thing, and I mean everything, is grayed out except for the help tab. 

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