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A
Alexander5E12
Participant
February 15, 2021
Answered

Freeze and no preview on windows 10 desktop when opening project

  • February 15, 2021
  • 2 replies
  • 416 views

I am on windows 10 and I have an radeon rx5500XT when I open a project me program freeezes and does not show the preview. Eventualy it closes and stops responding 

This topic has been closed for replies.
Correct answer Kartika Rawat

Hi Alexander!

Sorry to hear that you're getting a performance issue. Can you let us know the following information?

  • Are you getting any error codes or messages?
  • Could you check if there's an update available for your GPU driver?
  • Have you tried launching an app as an administrator? Right-click on the app icon > Run as administrator.

Let us know how it goes.

Thanks,

Kartika

 

 

 

2 replies

A
Alexander5E12Author
Participant
February 16, 2021

I will give it a go

A
Alexander5E12Author
Participant
February 16, 2021

I updated my drivers and it works just fine ty

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
February 16, 2021

Hi Alexander!

Sorry to hear that you're getting a performance issue. Can you let us know the following information?

  • Are you getting any error codes or messages?
  • Could you check if there's an update available for your GPU driver?
  • Have you tried launching an app as an administrator? Right-click on the app icon > Run as administrator.

Let us know how it goes.

Thanks,

Kartika

 

 

 

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