Freeze and no preview on windows 10 desktop when opening project

3 replies
426 views
Translate

I am on windows 10 and I have an radeon rx5500XT when I open a project me program freeezes and does not show the preview. Eventualy it closes and stops responding

This topic is closed to new replies. Start a new post to keep the conversation going.

Kartika RawatCorrect answer

Community Manager

Hi Alexander!

Sorry to hear that you're getting a performance issue. Can you let us know the following information?

Are you getting any error codes or messages?
Could you check if there's an update available for your GPU driver?
Have you tried launching an app as an administrator? Right-click on the app icon > Run as administrator.

Let us know how it goes.

Thanks,

Kartika

A

Alexander5E12Author

Participant

I will give it a go

Translate

A

Alexander5E12Author

Participant

I updated my drivers and it works just fine ty

Translate

Kartika Rawat

Correct answer

Community Manager

Hi Alexander!

Sorry to hear that you're getting a performance issue. Can you let us know the following information?

Are you getting any error codes or messages?
Could you check if there's an update available for your GPU driver?
Have you tried launching an app as an administrator? Right-click on the app icon > Run as administrator.

Let us know how it goes.

Thanks,

Kartika

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.