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Participant
March 1, 2021
Question

Glitches all the time!!

  • March 1, 2021
  • 1 reply
  • 299 views
  • There hasn't been ONE video in the last 6 months that didn't have an image glitch at some point. Quality gets worst is some parts of the video with no reason... why? Whyyyyy???!!!! Some of us use this software for work ON THE PHONE, because it's easier and because that's why we PAY for it, to use it efficiently on every device. Now before you ask and delay the answer: shot in IPhone X. 
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1 reply

Kartika Rawat
Community Manager
Community Manager
March 3, 2021

Hi Alem! 

We're sorry about the frustration. Can you provide the following information? 

 

Looking forward to your response.

Thanks,

Kartika

Participant
March 4, 2021

Hello,

I´m using the mobile version 1.5.52
Iphone X iOs 14.4

I´m getting the glitches most of the time after exporting and sometimes
also during playback.







Personal info removed by mod

Kartika Rawat
Community Manager
Community Manager
March 5, 2021

Did you use the same device for capturing the footage? Are there any timelapse or slow-motion videos?

Can you share the screenshot that displays the issue?

 

Let me know.

Thanks,

Kartika