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Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
November 29, 2023

Hi @defaultntfo0h06esvf,

I read your message. Sorry for the hassle. Have a look at this discussion: https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/td-p/13600221

 

Does the solution there help?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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3 replies

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
November 29, 2023

Hi @defaultntfo0h06esvf,

I read your message. Sorry for the hassle. Have a look at this discussion: https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/td-p/13600221

 

Does the solution there help?

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    defaultntfo0h06esvfAuthor
    Participant
    November 29, 2023

    Hi Kevin have tried this page for help already. It does work but is a VERY VERY LONG WORKAROUND - students cannot be bothered. Our account has access to stock so i don't understand why this would happen? It used to work and our account hasn't changed,

    Lisa in Wales

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    November 29, 2023

    Hi @defaultntfo0h06esvf - Lisa,

    I am sorry to hear that the workaround is too painful. This should be easier! To escalate the issue, can you contact the IT Admin in charge of the school's account? They may be able to resolve this enterprise level support issue by having them contact Adobe's IT support team via their Adobe Admin Console. Let me know what they say. 

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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