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Green and Pink Video in Adobe rush !

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when I export my video in adobe rush
file video will change Green and Pink (In pic)

my spec

Thank you

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Vinay DwivediCorrect answer

Adobe Employee

23.20.16.4974

Go to below link and update to the latest one. Restart the machine once done.

Date: 09-Oct-2018
Version: 25.20.100.6326

Support for Intel® HD Graphics 615

//Vinay

A

angelam62212988

Participant

Hi Vinny,

I downloaded the Intel Driver and Support Assistance which said my system was fine, however, when I went to make another video in Adobe Rush it still came out purple and green. Could you please explain this for me?

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gregoryf54175849

Participant

Same issue here.

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Vinay Dwivedi

Adobe Employee

Hi Gregory,

Update to the drivers listed below and check if it helps. Restart the machine once done.

Support for Intel® HD Graphics 630

//Vinay

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Rameez_Khan

Legend

FWIW, try the driver version mentioned in this article:

Resolution for an issue where green, purple, or pink haze appears in the Source and Program monitors in Premiere Pro.

This driver issue was seen with Premiere Pro and After Effects too.

Thanks,

Rameez

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R

rolfed94845582

Participant

This worked for my "Intel® HD Graphics 530". After I downgraded from the current driver to this older version 24.20.100.6286, the green stripes went away.

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petergaraway

Participating Frequently

Hi kanyac60066108 Tcnole sonny_gizmo

We believe this issue was fixed with a recent driver update from Intel. Can you please go to Intel's website and install the latest driver

https://www.intel.com/content/www/us/en/support/products/80939/graphics-drivers.html

If you still see the issue after updating your driver, please let us know.

Thanks,

PG

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Casendemsbryan

Participating Frequently

I went to the Intel update and confirmed I'm using latest driver. Still having same issue.

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George Lamore

Adobe Employee

What model computer do you have? I would like to see if we have one to try and reproduce your issue.

Thanks,

George

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Mark Mapes

Participating Frequently

What graphics card do you have? And which graphics driver version is it on? It couldn't hurt to know the OS version as well.

Do you have a color filter applied to the clip? If so, is this problem resolved by either disabling the switch at the top of the Color Inspector or switching to the preset "None"?

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