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J
Jared227377131kru
Participant
January 19, 2022
質問

Have premiere rush premium and it says I don’t and won’t let me download 4K,

  • January 19, 2022
  • 返信数 2.
  • 211 ビュー

 

Signed in with same email in app as it is in apple subscriptions/iCloud.  Won't let me download 4K when I try it pulls this page up and says I have premium but still won't let me do anything

 

 

 

    このトピックへの返信は締め切られました。

    返信数 2

    A
    Amber3235167793z7
    Participant
    September 18, 2023

    Same problem

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    September 18, 2023

    Hi @Amber3235167793z7,

    You may wan tto work one-on-one with Adobe Support to get your 4K import issue resolved: https://helpx.adobe.com/contact.html.

     

    Let us know if that helps.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    January 19, 2022

    Moved from Pr Pro to Pr Rush forum.

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