Have premiere rush premium and it says I don’t and won’t let me download 4K,

3 replies
217 views
Translate

Signed in with same email in app as it is in apple subscriptions/iCloud. Won't let me download 4K when I try it pulls this page up and says I have premium but still won't let me do anything

This topic is closed to new replies. Start a new post to keep the conversation going.

A

Amber3235167793z7

Participant

Same problem

Translate

Kevin J. Monahan Jr.

Legend

Hi @Amber3235167793z7,

You may wan tto work one-on-one with Adobe Support to get your 4K import issue resolved: https://helpx.adobe.com/contact.html.

Let us know if that helps.

Thanks,
Kevin

Translate

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Ann Bens

Community Expert

Moved from Pr Pro to Pr Rush forum.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.