Have premiere rush premium and it says I don’t and won’t let me download 4K,

Forum|Forum|4 years ago
January 19, 2022
2 replies
206 views

Signed in with same email in app as it is in apple subscriptions/iCloud. Won't let me download 4K when I try it pulls this page up and says I have premium but still won't let me do anything

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A

Amber3235167793z7

Participant

Same problem

Kevin J. Monahan Jr.

Community Manager

Hi @Amber3235167793z7,

You may wan tto work one-on-one with Adobe Support to get your 4K import issue resolved: https://helpx.adobe.com/contact.html.

Let us know if that helps.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Ann Bens

Community Expert

Moved from Pr Pro to Pr Rush forum.

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