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Mystic_photographer9102
Participant
August 4, 2025
Answered

Having trouble

  • August 4, 2025
  • 1 reply
  • 84 views

I'm using Premier rush on three different devices and have been for several years. I recently tried to open it on my computer, my iPad and my iPhone 16 and all three say that my media is not supported it was filmed directly on my iPhone 16. Am I doing something wrong?

    Correct answer Kevin J. Monahan Jr.

    Hey there,

    I read your note. Try turning off spatial audio in Camera Settings on the phone. That's what's been working for most people.

     

    Cheers,
    Kevin

     

    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    August 5, 2025

    Hey there,

    I read your note. Try turning off spatial audio in Camera Settings on the phone. That's what's been working for most people.

     

    Cheers,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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