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Participant
August 2, 2025
Answered

Hello Adobe Support, This is extremely urgentThank

  • August 2, 2025
  • 1 reply
  • 75 views

 

. I am a paid user with an **annual premium membership** of Premiere Rush.

Today, while editing a project on my phone, I lost **all my data suddenly**. The entire project has disappeared, and I can no longer access it.

I **must recover this project today**, or I will **lose my job**. Please help me recover my lost data as soon as possible.

Here are my details:
- Adobe ID (email): oanhtomeo@gmail.com
- Device: [e.g., iPhone 12
- App: Premiere Rush (Mobile)
- Project name: workshop 12345, hoàn thiện.
- Time of issue: [e.g., August 2, around 10 AM GMT+7]

I am begging for urgent support. Please treat this as a **priority case**.

 

Correct answer Kevin-Monahan

Hi,

Please contact us here: https://helpx.adobe.com/contact.html

 

Thanks,

Kevin

 

 

1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
August 5, 2025

Hi,

Please contact us here: https://helpx.adobe.com/contact.html

 

Thanks,

Kevin

 

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio