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З
Золжаргал31774051djnj
Participant
August 23, 2023
Answered

help me

  • August 23, 2023
  • 2 replies
  • 246 views

Around August 14th, I downloaded the RU app and bought the prenium package, but it worked at first, but now it doesn't work, what should I do?

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hi @Золжаргал31774051djnj,

    Thanks for writing in. I understand that you are having installation problems with Rush. What kind of device or computer do you have? Let us know.

     

    Thanks,
    Kevin

    2 replies

    T
    TheDynamiteGuy
    Participant
    August 30, 2023

    So, the answer to this problem which I also have is no answer at all? How typical!

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    September 1, 2023

    Hi @TheDynamiteGuy,

    I apologize that the community was unable to solve your issue. At this time, please contact assisted support directly to help you find a solution to his problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    August 23, 2023

    Hi @Золжаргал31774051djnj,

    Thanks for writing in. I understand that you are having installation problems with Rush. What kind of device or computer do you have? Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      З
      Золжаргал31774051djnjAuthor
      Participant
      August 27, 2023

      Hi galaxy note10 +

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