help me

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Around August 14th, I downloaded the RU app and bought the prenium package, but it worked at first, but now it doesn't work, what should I do?

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Kevin J. Monahan Jr.Correct answer

Legend

Hi @Золжаргал31774051djnj,

Thanks for writing in. I understand that you are having installation problems with Rush. What kind of device or computer do you have? Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

T

TheDynamiteGuy

Participant

So, the answer to this problem which I also have is no answer at all? How typical!

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Kevin J. Monahan Jr.

Legend

Hi @TheDynamiteGuy,

I apologize that the community was unable to solve your issue. At this time, please contact assisted support directly to help you find a solution to his problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

Thanks,

Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.Correct answer

Legend

Hi @Золжаргал31774051djnj,

Thanks for writing in. I understand that you are having installation problems with Rush. What kind of device or computer do you have? Let us know.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

З

Золжаргал31774051djnjAuthor

Participant

Hi galaxy note10 +

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