Skip to main content
T
timh4514630
Participant
August 18, 2023
Answered

HEVC codec

  • August 18, 2023
  • 1 reply
  • 1866 views

I am trying to open a video file taken on a EOS R7 in Premiere Rush. I get the message that it needs a HEVC codec which is only available with a paid plan. I do have the photography plan so this should be available. Can anyone help please.

 

Thanks

 

Tim

    Correct answer Kevin J. Monahan Jr.

    Hey Tim, @timh4514630,

    Thanks for the note.

    quote

    I do have the photography plan so this should be available.

     

    The Photography Plan does not give you a premium subscription to Rush. Sorry. You have the Rush "Starter" version, which does not include premium features like HEVC support. You would need a different plan for that, like Adobe Express, Creative Cloud All Apps, or a Premium Subscription to Rush itself.

     

    This is a common misunderstanding, so, I apologize for that!

     

    Thanks,
    Kevin

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    August 18, 2023

    Hey Tim, @timh4514630,

    Thanks for the note.

    quote

    I do have the photography plan so this should be available.

     

    The Photography Plan does not give you a premium subscription to Rush. Sorry. You have the Rush "Starter" version, which does not include premium features like HEVC support. You would need a different plan for that, like Adobe Express, Creative Cloud All Apps, or a Premium Subscription to Rush itself.

     

    This is a common misunderstanding, so, I apologize for that!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    T
    timh4514630Author
    Participant
    August 18, 2023

    Hi

    Thanks for the reply. In order to save this being a common misunderstanding I think it would be worth changing the error message statement. It says you need a paid plan (which I have got); it would make it much plainer, to those who don't know, if it just stated the paid plans you need. Would have saved us both time.

     

    Thanks

     

    Tim

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      August 25, 2023

      Sorry about that @timh4514630 - I will let the team know.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices