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timh4514630
Participant
Aug 18, 2023 8:19 AM UTC
Answered

HEVC codec

I am trying to open a video file taken on a EOS R7 in Premiere Rush. I get the message that it needs a HEVC codec which is only available with a paid plan. I do have the photography plan so this should be available. Can anyone help please.

 

Thanks

 

Tim

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Aug 18, 2023 9:43 PM UTC

    Hey Tim, @timh4514630,

    Thanks for the note.

    quote

    I do have the photography plan so this should be available.

     

    The Photography Plan does not give you a premium subscription to Rush. Sorry. You have the Rush "Starter" version, which does not include premium features like HEVC support. You would need a different plan for that, like Adobe Express, Creative Cloud All Apps, or a Premium Subscription to Rush itself.

     

    This is a common misunderstanding, so, I apologize for that!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    View reply

    8 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Aug 18, 2023 9:43 PM UTC

    Hey Tim, @timh4514630,

    Thanks for the note.

    quote

    I do have the photography plan so this should be available.

     

    The Photography Plan does not give you a premium subscription to Rush. Sorry. You have the Rush "Starter" version, which does not include premium features like HEVC support. You would need a different plan for that, like Adobe Express, Creative Cloud All Apps, or a Premium Subscription to Rush itself.

     

    This is a common misunderstanding, so, I apologize for that!

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    timh4514630Author
    Participant
    Aug 18, 2023 11:07 PM UTC

    Hi

    Thanks for the reply. In order to save this being a common misunderstanding I think it would be worth changing the error message statement. It says you need a paid plan (which I have got); it would make it much plainer, to those who don't know, if it just stated the paid plans you need. Would have saved us both time.

     

    Thanks

     

    Tim

    Translate
      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      Aug 25, 2023 8:09 PM UTC

      Sorry about that @timh4514630 - I will let the team know.

       

      Thanks,
      Kevin

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      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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