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Participant
Sep 6, 2025 12:00 PM UTC
Answered

HEVC video render

I finished editing my video but when I try to render it gives me a notification I need a paid plan to render HEVC video. After doing some research I found out I need a paid plan, but... I have the premiere paid plan? As far as I know I'm not in the free version since it says nowhere in the app that I am. 

Does anyone know how to fix this since I would very much like to render my video

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Sep 8, 2025 7:39 PM UTC

Hey Kleis,

Sounds like something is amiss with your subscription. Can you contact us? https://helpx.adobe.com/contact.html

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

3 replies

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Sep 8, 2025 7:39 PM UTC

Hey Kleis,

Sounds like something is amiss with your subscription. Can you contact us? https://helpx.adobe.com/contact.html

 

Thanks,
Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
Sep 8, 2025 4:09 PM UTC

I am having the same issue and it's quite upsetting! I really hope there is a way to export my video after spending so much time on it. 

Translate
Kevin J. Monahan Jr.
Legend
Sep 8, 2025 7:40 PM UTC

Hi,

Please contact us about your subscription: https://helpx.adobe.com/contact.html

 

Thanks,
Kevin

 

Translate
Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio