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martinc98609248
Participating Frequently
February 3, 2019
Answered

How do i get the green and purple shadowy crap off my premiere rush video?

  • February 3, 2019
  • 3 replies
  • 1385 views

I am using Premiere rush right now, and th e playback has all this shadowy purple and green crap over the video and it is basically black and white. How do I get rid of it and get the app to play the actual video?

    This topic has been closed for replies.
    Correct answer spaceandtech

    FWIW - I had this same problem back in December. Adobe worked me through it. I have an i5 processor but the same HD 520 graphics card. My default is an older driver but I'm currently using 25.20.100.6373 and it works with Rush. Windows keeps wanting to reinstall the older driver so I battle that about once a week, but it's easy to reconfigure.  Hope this helps.

    3 replies

    S
    spaceandtech
    Participant
    February 8, 2019

    Awesome!  Glad it worked for everyone.

    One last piece of advice: Windows 10 wants to keep installing the old driver every week or so, even if you uninstall it completely and remove the software.  This "helpful feature" is really annoying. When it does it, Rush will crash again. Your new driver is still on the computer and you simply need to open Device Manage and uninstall the old one and restart the computer.  This will work for another week, then rinse and repeat. I eventually got annoyed enough I went into the system settings and disabled automatic driver updates - or set the frequency to be once or twice a year. This solves this annoyance, but now your system isn't getting any updates, so you will have to manually go in and install other updates. Pick you poison. Enjoy and good luck!

    gupta shivangi
    gupta shivangi
    Legend
    February 4, 2019

    Hi martinc,

    Sorry for your issue. Did you try the suggestion in the link provided by @mayjain?

    Thanks,

    Shivangi

      M
      martinc98609248Author
      Participating Frequently
      February 7, 2019

      Hi, So are we all stumped as to what the issue is now and have to resolve that the software just doesn't work, on my computer for some reason, or is there a solution?

      S
      spaceandtechCorrect answer
      Participant
      February 7, 2019

      FWIW - I had this same problem back in December. Adobe worked me through it. I have an i5 processor but the same HD 520 graphics card. My default is an older driver but I'm currently using 25.20.100.6373 and it works with Rush. Windows keeps wanting to reinstall the older driver so I battle that about once a week, but it's easy to reconfigure.  Hope this helps.

      M
      mayjain7130546
      Participating Frequently
      February 3, 2019

      Please refer to this post and let us know the result :

      Green and Pink Video in Adobe rush !

        M
        martinc98609248Author
        Participating Frequently
        February 4, 2019

        Hi, Yes I did go to the forum and downloaded the drivers. Here is my comment that I left on that forum

        Hi Vinay, I have downloaded the driver and even though my processor appears to be on the list when it installs it has an error message "Operating System Not Supported"

        Do you know how I can go forward?

        My current driver is 23.20.16.4973. I have checked the Intel site support - says this is the latest and the Dell Support and diagnostic say this is the latest. So maybe my computer is too old?? I would not think so

        i7 6500 series. HD Graphics 520

        caroline_edits
        Community Manager
        caroline_editsCommunity Manager
        Community Manager
        February 4, 2019

        Hey there, MartinC!

        Here are the minimum requirements for all of Rush, can you please confirm that your machine meets all of these? Then we can go forward troubleshooting why you're getting that error message.

        Adobe Premiere Rush CC System Requirements

        Thanks!

        Caroline

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