Skip to main content
Participant
May 12, 2025 1:25 PM UTC
Answered

I bought rush as mobile app but I can’t use it with premium features on desktop

Hello 

I made subscription on Iphone for one year and when I use it on laptop with the same email there is a massage pops up say that I must buy it because I use premium features 

why is that happening ? 
should I buy it twice separately one for mobile and other for laptop?!!!

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
May 12, 2025 11:06 PM UTC

Hi @Hebahanyyyyy,

Please contact us here to square away your subscription: https://helpx.adobe.com/contact.html. The chat pod is to the lower right. Ask to be connected to a live agent. We can help you there.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

1 reply

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
May 12, 2025 11:06 PM UTC

Hi @Hebahanyyyyy,

Please contact us here to square away your subscription: https://helpx.adobe.com/contact.html. The chat pod is to the lower right. Ask to be connected to a live agent. We can help you there.

 

Thanks,
Kevin

 

Translate
Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio