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Participant
September 8, 2023
Question

I cant download my video from Rush even it has no advanced features added

  • September 8, 2023
  • 3 replies
  • 649 views

Hello,

 

I don't know why but today I prepared a video which I was able to download easily. Then I think I clicked somewhere and added something which is now showing me (in the app) that I added some pro features. I tried to erase everything like every editing. The only one that stayed was cropping the video. 

Can someone help me and tell me how can I download it?

I really need it.

 

Thank you.

 

Best regards,

Zlati

    3 replies

    Participant
    April 24, 2025

    Adobe's having a weird glitch with me it keeps saying I have an error

    kglad
    Community Expert
    Community Expert
    September 9, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



    <"moved from using the community">
    Kevin-Monahan
    Community Manager
    Community Manager
    September 8, 2023

    Hi @Zlatica293505571jme,

    Thanks for the message. Sorry for the trouble. I'm not sure what you did to cause the issue. If you are using the free version of Rush, you can't export HEVC if that's what you were trying. I'm not sure how you can actually restore this project to its original form. You may have to start over.

     

    In the future, you may want to duplicate the project from the [...] menu in the Home screen before doing any drastic changes to the project. That way, you have a backup of the original project before major changes that you can move back to.

     

    I hope the advice helps.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community &amp; Engagement Strategist – Pro Video and Audio