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Zlatica293505571jme
Participant
September 8, 2023
Question

I cant download my video from Rush even it has no advanced features added

  • September 8, 2023
  • 3 replies
  • 649 views

Hello,

 

I don't know why but today I prepared a video which I was able to download easily. Then I think I clicked somewhere and added something which is now showing me (in the app) that I added some pro features. I tried to erase everything like every editing. The only one that stayed was cropping the video. 

Can someone help me and tell me how can I download it?

I really need it.

 

Thank you.

 

Best regards,

Zlati

      3 replies

      H
      handicappuchino_2904
      Participant
      April 24, 2025

      Adobe's having a weird glitch with me it keeps saying I have an error

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 9, 2023

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



      <"moved from using the community">
      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      September 8, 2023

      Hi @Zlatica293505571jme,

      Thanks for the message. Sorry for the trouble. I'm not sure what you did to cause the issue. If you are using the free version of Rush, you can't export HEVC if that's what you were trying. I'm not sure how you can actually restore this project to its original form. You may have to start over.

       

      In the future, you may want to duplicate the project from the [...] menu in the Home screen before doing any drastic changes to the project. That way, you have a backup of the original project before major changes that you can move back to.

       

      I hope the advice helps.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community &amp; Engagement Strategist – Pro Video and Audio
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