I. have 20. GB storage in my plan, none used, but Rush says it is full. and asks me to upgrade

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I. have 20. GB storage in my plan, none used, but Rush says it is full. and asks me to upgrade. I have checked my storage and there are two generic folders, no files of any kind. I started using Rush yesterday.

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petergaraway

Participating Frequently

Hi ptknight_S4S,

Can you try the steps in this link to see if it helps?

https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html#CreativeCloudHowtopermanen...

Thanks!

Peter

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Kartika Rawat

Community Manager

Hi there!

Sorry about the trouble. Would you mind sharing more details?

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
Which device are you working on?

Let us know. Happy to help.

Thanks,

Kartika

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