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OseiJay
Participant
Aug 2, 2023 8:24 AM UTC
Question

I have a full adobe cc subscription but Rush is charging me for premium features

I have a full adobe cc subscription but anytime I try to use overlays or anything in premier rush I keep getting asked to pay monthly for the features. Am I misunderstanding my subscription? Or is this not supposed to happen?

 

Any help will be greatly appreciated,

 

Jay Osei

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1 reply

Kevin J. Monahan Jr.
Legend
Aug 2, 2023 7:30 PM UTC

No, @OseiJay, 

You should have access to premium features. Can you contact one-to-one tech support? Here is the link: https://helpx.adobe.com/contact.html

 

The chat pod is in the lower right corner. I hope they can iron out this issue for you. 

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio