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AliciaHushHr
Participating Frequently
June 28, 2021
Answered

I have a pro account. Why am I getting Upgrade notices that suggest I only have 3 exports allowed?

  • June 28, 2021
  • 1 reply
  • 533 views

Hi,

I have a pro subscription to both Audition and Rush. Yet Rush keeps telling me I can export only 3 files in a month and I should upgrade if I want more. How can this keep happening?

This topic has been closed for replies.
Correct answer Ko.Maruyama

yeah - that is strange.

Have you tried logging out and logging back into your CreativeCloud app (the main CC app, not just the Au/Rush apps).

I think sometimes it's the little bit of info on your local computer that times out (if you're like me and just use it all the time without signing in/out)

1 reply

Ko.Maruyama
Community Expert
Ko.MaruyamaCommunity ExpertCorrect answer
Community Expert
June 28, 2021

yeah - that is strange.

Have you tried logging out and logging back into your CreativeCloud app (the main CC app, not just the Au/Rush apps).

I think sometimes it's the little bit of info on your local computer that times out (if you're like me and just use it all the time without signing in/out)

A
AliciaHushHrAuthor
Participating Frequently
July 7, 2021

Yes, and that did the trick 🙂

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