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corplayer
corplayer
Participant
June 28, 2020
解決済み

I have changed my email log-in and now I can't find my Rush projects

  • June 28, 2020
  • 返信数 1.
  • 512 ビュー

When I open the program, the previous files appear for a few seconds and then disappear. Have they gone with the change in email address? (the one I was using had to be upgraded).

    このトピックへの返信は締め切られました。
    解決に役立った回答 Steve Grisetti

    Your email address is your login to the Creative Cloud subscription. If you are using a different login, you won't have access to your subscription or the projects in your cloud.

    返信数 1

    S
    Steve Grisetti解決！
    Legend
    June 28, 2020

    Your email address is your login to the Creative Cloud subscription. If you are using a different login, you won't have access to your subscription or the projects in your cloud.

    corplayer
    corplayer作成者
    Participant
    July 6, 2020

    So I can never change my login name even if the email address used is no longer active??

    flitter_mouse
    flitter_mouse
    Known Participant
    August 23, 2024

    I recently encountered the same, and I'm looking for a solution/workaround. @Steve Grisetti, It makes sense that if I have more than one Adobe account, what I have access to will depend on which Adobe account I'm signed into. It doesn't make sense that if I change my primary email address on a particular Adobe account, that I can no longer see most/all of my projects in Rush. To test/troubleshoot, I changed the primary email address on the Adobe account back to the previous email address, and the Rush projects reappeared.

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