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H
Halima98A7
Participant
July 2, 2021
Question

Importing 4K video in adobe rush on android

  • July 2, 2021
  • 1 reply
  • 587 views

I paid for the premium features in adobe rush on android so that I can import a 4K videos but  it still gives me the message "could not import media". 

 

How can I fix this issue? 

 

Thank you so much. 

This topic has been closed for replies.

1 reply

S
Community Manager
Sumeet_Kumar_ChoubeyCommunity Manager
Community Manager
July 2, 2021

Hi Halima98A7,

 

We're sorry about the poor experience. We can get this checked. Please let us know the format/codec of the media file that you are trying to import.

 

Thanks,

Sumeet

H
Halima98A7Author
Participant
July 3, 2021

Hello,

I'm trying to import the file with a resolution of 4320×7680 and when it didn't import anx I resized it to UHD (2160×3840) and it also didn't import. The file it imports is QHD (1440×2560) and yet when exporting, it only shows one option: exporting at FHD (1080×1920) 30fps. 

 

Note: the file format is mp4.

 

Best regards,

Halima

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