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cfrutig
Participating Frequently
January 28, 2020
Question

Importing Media on Macbook Pro (15" 2015) Distorted, iPhone Imports Okay

Hello,

 

When importing certain media into Rush on my Macbook, the audio is very distorted however, if I import that same media into the same project on the iPhone app, I have no problems. Exact same files and project.

 

I've had this happen with several pieces of media: .mp3s from a music catalog online, and iPhone video Airdropped to my MacBook.

 

Boggles my mind since usually desktop applications are more reliable. Although I eventually plan to switch to iOS and iPadOS only, I still think this is something that should be addressed.

 

Thank you,

Clayton Chavez

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2 replies

petergaraway
petergaraway
Participating Frequently
January 28, 2020

 

Hi Clayton, 

 

There are a few things that can cause this to happen. Here are a few possible solutions. Please let us know if any of them work for you or not, and we can continue to investigate. 

 

  1. Open the project > Go to View menu > Turn off "Use Optimized Clips" in the
  2. Go to Premiere Rush > Preferences > Set "Audio Input" to No Input 
  3. If you have any external sounds devices (cards, headphones), quit Rush > Unplug hardware > Plug back in > Launch Rush 

 

Hope this helps!

 

Peter 

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cfrutigAuthor
Participating Frequently
January 29, 2020

Hi Peter,

 

Turning off "Use Optimized Clips" worked, but doing so makes the application a lot harder to use; it lags and hangs on my out-of-date computer. 

 

Would love for this bug to be addressed as soon as possible.

 

Thank you,

Clayton

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