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Participant
August 10, 2024
Answered

Imposible usar s24plus

  • August 10, 2024
  • 1 reply
  • 148 views

No puedo cargar videos en la aplicación al momento de rescalar da pantalla negra, No puedo ocupar la aplicación 

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Correct answer Kevin J. Monahan Jr.

Hi @no�_0246,.

Sorry for the issue. Are you shooting 8K? Is it HEVC? Try shooting H.264. That should work a lot better. Let us know if you are back on track after trying that.

 

Thanks,
Kevin

1 reply

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
August 12, 2024

Hi @no�_0246,.

Sorry for the issue. Are you shooting 8K? Is it HEVC? Try shooting H.264. That should work a lot better. Let us know if you are back on track after trying that.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio