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no�_0246
Participant
August 10, 2024
Answered

Imposible usar s24plus

  • August 10, 2024
  • 1 reply
  • 140 views

No puedo cargar videos en la aplicación al momento de rescalar da pantalla negra, No puedo ocupar la aplicación 

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hi @no�_0246,.

    Sorry for the issue. Are you shooting 8K? Is it HEVC? Try shooting H.264. That should work a lot better. Let us know if you are back on track after trying that.

     

    Thanks,
    Kevin

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    August 12, 2024

    Hi @no�_0246,.

    Sorry for the issue. Are you shooting 8K? Is it HEVC? Try shooting H.264. That should work a lot better. Let us know if you are back on track after trying that.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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