Impossible de télécharger mes vidéos

Forum|Forum|2 years ago
December 13, 2023
2 replies
186 views

Bonjour,

malgré le paiement de l'abonnement je ne peux télécharger et on me propose de m'abonner. Comment faire?

This topic has been closed for replies.

C

cdc388338277iir

Participant

bonjour

avez vous trouvé la solution

je suis moi meme dans l incapacité de lire et telecharger le diaporama que j ai cree..malgré l abonnement

Kevin-Monahan

Community Manager

Hi @cdc388338277iir,

Thanks for the note. Can you tell us more about your computer or mobile device, the media you are using, and the export settings you are trying? We hope to help you.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Kevin-Monahan

Community Manager

HI @karine342396346tjz,

Thanks for the note. You say you can't download your videos, right? I'm not exactly sure what you mean. Do you mean you cannot import video files into your project?

Separately, you say you are being asked to subscribe, right? To receive premium features, you do need to do so. Otherwise, you can use Rush Starter version as long as you are comfortable with. Let us know what you would like to do so we can help.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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