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adrianulander
Participating Frequently
April 8, 2024
Answered

Internet Bugs and no helpdesk/service

  • April 8, 2024
  • 1 reply
  • 522 views

I get so sick of Adobe! WHY make an already lousy app worse? Is there any valid reason for the faulty connectivity messages?. I'll oftentimes be able to create new projects despite the exclamation marks and whatever false flags about connectivity (I have both wifi and 5g, obviously good enough to come here and complain about it). Upon launch today however, I'm for some reason logged out and then Adobe have actuallly succeeded in implementing that bug, making the app as utterly useless as they normally brag about! First, they remove cloud services for the one app where it's useful, and bow they ruin the app altogether.

Brilliant, just brillant that is! Gah! Just let your paying customers help each other out without pay!

 

Shame on you, Adobe!!

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hello @adrianulander,

    Thanks for the response. I think I understand. You can create new projects. However, you get false messages from Rush that tell you you cannot do so without an internet connection (which you actually have but don't need even now that sync is gone). Is that correct? I hope I've gotten that right.

     

    @adrianulander wrote:

    This renders your product effectively useless when/if i’m out producing somewhere off-grid.

     

    Hmm, you should be able to go off-grid for up to 90 days without having to log in. Has it been 90 days since you last logged in when you had trouble?

    quote
    • There’s really no defense to this.
    • You should be able to provide a working solution that doesn’t require connectivity.
    • Software for pros needs to work even if Internet is temporarily down or while out on location/out of reach.
    • Better than to have malfunctioning anti piracy protection totally incapacitate functionality for their paying customers since years and decades!

     

    Just so you know, this is a user-to-user forum with no interaction with the developers, so there are specific questions I cannot answer. I am not on the product team, but I am the moderator here, and I can get word back to them about your issue. I am sorry for the frustration. I hope the community can help. As a Rush user, I am also unhappy with the loss of Creative Cloud sync. I appreciate your post.

     

    Thanks,
    Kevin

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    April 9, 2024

    Hello @adrianulander,

    Welcome to the forums. I read your message.

     

    quote

    Is there any valid reason for the faulty connectivity messages?.

     

    You no longer need an internet connection for Rush project sync, as sync with Creative Cloud was removed on February 1, 2024. That could be the problem. I've let the product team know about your issue. Sorry for the difficulty.

     

    You said that you're also having trouble contacting assisted support. Click the chat icon in the lower-right corner here. Once you receive a live agent, request to speak with the video queue, our specialists. I hope to help you.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    A
    adrianulanderAuthor
    Participating Frequently
    April 9, 2024

    It’s not for sync (which quite obviously would require an internet connection), but for creating new projects. (Which, even if I WAS indeed offline, and not just a programming error(!), would be an incredibly petty thing to ask as I’m on a yearly plan - and have been for years.) Furthermore, this renders your product effectively useless when/if i’m out producing somewhere off-grid.

     
    As said, there’s really no defense to this and you should be able to provide a working solution that doesn’t require connectivity. Your competitors do, Capture 1 first comes comes to mind, whose software/licenses are tied to specific machines - and that’s it.
     
    They realize that software for pros needs to work even if Internet is temporarily down or while out on location/out of reach. They surely know better than to have malfunctioning anti piracy protection totally incapacitate functionality for their paying customers since years and decades!
     
    So, yeah, please do forward the bug report, but do it accurately.
     
    Cheers 
    Adrian 
      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community ManagerCorrect answer
      Community Manager
      April 9, 2024

      Hello @adrianulander,

      Thanks for the response. I think I understand. You can create new projects. However, you get false messages from Rush that tell you you cannot do so without an internet connection (which you actually have but don't need even now that sync is gone). Is that correct? I hope I've gotten that right.

       

      @adrianulander wrote:

      This renders your product effectively useless when/if i’m out producing somewhere off-grid.

       

      Hmm, you should be able to go off-grid for up to 90 days without having to log in. Has it been 90 days since you last logged in when you had trouble?

      quote
      • There’s really no defense to this.
      • You should be able to provide a working solution that doesn’t require connectivity.
      • Software for pros needs to work even if Internet is temporarily down or while out on location/out of reach.
      • Better than to have malfunctioning anti piracy protection totally incapacitate functionality for their paying customers since years and decades!

       

      Just so you know, this is a user-to-user forum with no interaction with the developers, so there are specific questions I cannot answer. I am not on the product team, but I am the moderator here, and I can get word back to them about your issue. I am sorry for the frustration. I hope the community can help. As a Rush user, I am also unhappy with the loss of Creative Cloud sync. I appreciate your post.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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