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Rachael5D34
Participant
November 18, 2020
Question

iPhone 12 File Formats Not Compatible with Adobe Apps

  • November 18, 2020
  • 2 replies
  • 435 views

Hi,

 

I just upgraded to the iPhone 12 and now my videos are not uploading into Rush or any of the other Adobe apps. I get an error message that says my files are in an unsupported format. I pay for the Adobe Creative Cloud service and I'd hate to leave but if I cannot use any of the content that I recorded then I'll be forced to leave. Will Adobe be updating its apps for compatibility with the new iPhone 12?  In the meantime, is there a way to convert my files into a compatible format?

    This topic has been closed for replies.

    2 replies

    Y
    YotaTacoHTX
    Participant
    November 20, 2020

    I have the same issue. 

    Just Shoot Me
    Just Shoot Me
    Legend
    November 18, 2020

    I moved your post over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.

     

    Have you thought about changing the file format the iP 12 uses for Video to a format that Adobe apps can read properly? That is until Adobe software does get updated to read whatever New Format Apple has implemented.

    I hope this helps. Best of luck to you.

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