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ethancox5
ethancox5
Participant
February 6, 2025
Answered

iPhone 16 pro unsupported media error

  • February 6, 2025
  • 1 reply
  • 169 views

Using the Premiere Rush app on my iPhone 16 Pro. Receiving an unsupported media type error when trying to add video files recorded on the iPhone. Some of them were 4K, some 1080p, most in 60fps, some in 30, HEVC, some in HDR, some not. Help!

    Correct answer Kevin-Monahan

    Try switching off spatial audio in camera settings. That solves it for most people.

     

    Thanks,
    Kevin

     

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    February 7, 2025

    Try switching off spatial audio in camera settings. That solves it for most people.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    C
    chicobandido-SteveBarker
    Participant
    September 20, 2025

    Thank you Kevin. Your reply was the first one that came up in my search and it instantly solved my issue. Much appreciated!

    Steve

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