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Bobby30347012urj6
Participant
June 7, 2023
Question

iPhone app crash

  • June 7, 2023
  • 1 reply
  • 219 views

The app keeps crashing! I can't export, can't complete editing. 

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    June 7, 2023

    Hello there, @Bobby30347012urj6,

    Glad to hear from you. Can we get more info? You say that you are crashing and you can't export. Are you crashing only on export or in other circumstances? Have you ever been able to export from this iPhone? If so, since then, what has changed? Did you update iOS? Did you update the version of Rush? Are you using media shot by the iPhone? Is it HD or 4K? Is it HDR? What about your sequence. Is it a long one? Does it contain lots of effects and graphics? What kind of iPhone?

     

    You can also contact support here. The chat pod is in the lower-right corner. Ask for the "video queue." Let us know what they say. Sorry for your troubles.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    B
    Bobby30347012urj6Author
    Participant
    June 8, 2023

    It started crashing during a long edit. It crashes when I try to view the project and export. The media was shot with iPhone 14 in cinematic mode. The entire project length is 4hrs edited down to 20mins. I do have a lot of effects but only a few graphics. 

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