iphone footage does not import in Rush

Hi,

I cant import files from my phone or from dropbox, it wont accept video or audio files.

Title edited by mod

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Community Manager

Hi there!

Thank you for reaching out. I understand that you're unable to import media files from iPhone and Dropbox.

Could you share more details about the issue?

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Which OS version is installed on your iPhone?
• What is the codec of media files taken from the iPhone?

Looking forward to your response.

Thanks,

Kartika

Participant

Hi,

Thanks for the response, The rush version is 1.2.19(710)

Ive got IOS 12.4.1

the codec is DSCN

Thanks

Community Manager

Thank you for responding.

What is the source of the DSCN codec(Camera)?

Looking forward to your response.

Best,

Kartika

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