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Keegan23579264dd8i
Participant
March 14, 2022
Question

Is there a way to transfer a premier rush edit from one account to another?

  • March 14, 2022
  • 1 reply
  • 182 views

I finally finished a project after spending a few days on it; however, I cant download it. Every time I get an error saying I can't download the HEVC code and need to upgrade. This shouldn't be a problem. However, I edited my school account, and I can't upgrade without the administration. Does anyone have any possible solutions?

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1 reply

caroline_edits
Community Manager
caroline_editsCommunity Manager
Community Manager
March 17, 2022

Hey Keegan! Sorry for the issues.

 

Would you be able to upgrade and then export your video, then cancel your subscription? You'll be refunded if you cancel within 14 days. 

Could you share some info on the machine you're working on? Is it a Mac or a Windows computer? 

When exactly do you get the error message? During the export, or when you select the Share menu from the top of the screen?

 

Thanks for answering these questions, I'll ask around and see if I can find you a workaround.

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