Skip to main content
용
용진98A7
Participant
September 13, 2021
Question

Isn't there a problem loading the Android version?

  • September 13, 2021
  • 2 replies
  • 195 views

I can't give you a solution to Rush's Android version error, so I'm investigating it myself.

 

Bounce occurs while logging in to the paid version of the cloud account and importing projects from the cloud.

 

And after the initial execution, a problem arises when the program is terminated or RAM capacity is exceeded due to the cleaning function of the mobile phone. 100% application bounce is observed.

 

I want to attach a log file, but individual users cannot extract or share the log, so Google Store or Samsung sent the log dozens or hundreds of times through errors, so please refer to it.

 

I hope this problem will be solved. I don't want to use other companies' programs.

    This topic has been closed for replies.

    2 replies

    L
    Lupaie
    Participant
    September 15, 2021

    I've tested this with 4 different users using Android. They all followed a CC Library and tried to use the graphics using Andoid Rush. 4 other users tested the exact same thing on iOS and no crashes happen. I notice that the 'filter' option (to choose ALL/Specific CC Libs) is missing on the Android devices during the loading of the assets. 

    Problem is that after the Android version of Rush crashes, that all users cannot restart the app, it keeps crashing now.

      용
      용진98A7Author
      Participant
      September 16, 2021

      It's a really good test! If you are right, there is a high possibility that there is a problem with your cloud account. I hope the operations team will monitor this post.

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      September 14, 2021

      Hi there!

      Sorry to hear that. Does it happen with a specific project? Which Samsung device are you using?

       

      Let us know.

      Thanks,

      Kartika

        용
        용진98A7Author
        Participant
        September 16, 2021

        The device test was performed on Samsung Fold 3,s9+.

         

        There will be no problem with the project due to a problem in the process of importing the project list after logging in.

         

        I attached the video to the previous post, so it will help you watch it.

        I hope the problem will be solved.

         

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices