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jayskoch
Participant
April 21, 2020
Question

Issues on premiere rush 1.5.8 update

I've had so far two problems. I had a project in vertical format, now I open and the videos and compressed and deformed. Attached image. And the second issue is when i add a png or gif with transparent background and it gets a black square as background. These issues are delaying my work!!! Help please

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3 replies

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
April 22, 2020

Hi jayskoch!

Welcome to the rush community. I see that you're having multiple issues in Premiere Rush. 

  • Which device have you installed Rush on?
  • Does it happen with a specific PNG file?

Here's a community thread that discusses a similar issue: https://community.adobe.com/t5/premiere-rush/import-clips-with-alpha-channel/td-p/10261070?page=1

 For the squeezed or compressed videos - If you're on a mobile device. Try to open your project on a computer or laptop. Go to View > disable Use Optimized Clips. I hope this helps.

Let us know, happy to help.

Thank you,

Kartika

 

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jayskochAuthor
Participant
April 29, 2020

Thanks for the answer, Im working only on rush for Mac, the issue where the squeezed videos was resolved disabling -> Use Optimized Clips. Thanks, the other issue happens with all png and gif with transparent backgrounds. Even things that I could watch without the black square before, now are with it. The other thread didnt solve this issue eithter

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Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
April 29, 2020

Thanks for confirming. Did you try importing your files after unchecking the option Use Optimized Clips?

As per my understanding, Optimized Clips do not support alpha channels.

Let us know if you're still getting the transparency issue.

Kartika

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