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Realinwithrachel
Participant
September 13, 2019
Question

It isnt recognizing my paid account

  • September 13, 2019
  • 2 replies
  • 430 views

I am stuck in a loop of 'upgrade to export' and 'you already have an account.' I pay the monthly membership and have only stumbled into this problem after having to do a phone factory reset and downloading Rush again.

    This topic has been closed for replies.

    2 replies

    caroline_edits
    Community Manager
    caroline_editsCommunity Manager
    Community Manager
    September 20, 2019

    Hey there!

    Checking in. Were you able to log into Rush? Happy to help you sort this out.

     

    -Caroline

    R
    RealinwithrachelAuthor
    Participant
    September 23, 2019
    No 😞
    petergaraway
    petergaraway
    Participating Frequently
    September 16, 2019

    Hello @Realinwithrachel 

     

    Does Signing out of Rush and back in resolve the issue? Can you tell us what device and OS you have?

     

    Thanks,

     

    Peter

    R
    RealinwithrachelAuthor
    Participant
    September 23, 2019
    Thank you for getting back to me. Signing out does not help. I have a Galaxy s10
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