jpeg photos not importing

Forum|Forum|2 years ago
February 15, 2024
1 reply
440 views

Why are jpeg photos not importing on my iPhone 15 pro max? I even converted one to an Adobe jpg and it still wouldn't import. Also having an issue on my I7 pc with the pan and zoom effect not showing the start and end panels, so you can't set where it zooms from or to. Yes, two different issues, but both are a pain and keeping me from finishing a project!

Error or problem

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S

ScotFordAuthor

Participating Frequently

Had posted on the Adobe Premiere Rush page, so assumed thst it would tag Adobe Premiere Rush

Kevin J. Monahan Jr.

Community Manager

Hey there, @ScotFord,

Thanks for writing in. This is a user-to-user forum. To create a support ticket, you need to file it by going to https://helpx.adobe.com/ca/contact.html. The chat pod is in the lower-right corner.

I've seen a couple of similar cases. If you wouldn't mind, can you upload a sample image so the community can test it? I hope we can help diagnose your issue with that sample. Sorry for the situation.

Thanks.
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

S

ScotFordAuthor

Participating Frequently

Hi Kevin,

Thanks for replying. I have attached the photo . It imports fine on the pc version, but I am still having issues there with the pan and zoom effect.

Thanks!

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