Skip to main content
T
trevor262091329uze
Participant
October 20, 2023
Question

Keeps crashing/very glitchy

  • October 20, 2023
  • 1 reply
  • 130 views

I love this app but unfortunately, I might be finding a new editing program as it has become incredibly slow, glitchy, And if it doesn't crash while editing it pretty much always crashes when exporting.  Please let me know if there's anything I can do to resolve this, but I've been dealing with it often on for the past couple weeks now. I have plenty of hard drive space as well as very good reception and high-speed.

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    October 20, 2023

    Hi @trevor262091329uze,

    Thanks for your note and the info you gave. Have you tried any troubleshooting yet? Try these steps:

     

    1. Launch Rush with the Alt/Option key pressed. Reset Preferences.
    2. Do not launch any projects. Choose Preferences/Settings.
    3. From Preferences/Settings, click the "Manage Cache" button.
    4. Click "Delete All Cache Files." Click OK.
    5. Open a project. See if the crashing and unexpected behavior has subsided.

    If not, return to Preferences/Settings and enable Hardware "encoding and decoding" option. Click OK and restart. If it is already enabled, try the opposite. Disable the function and restart.

     

    Let us know if any of these steps help. If not, let us know specs of your system and media. This Premiere Pro FAQ lists what we would like to see: https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027

     

    I hope we can help you with your Rush problem.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices