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C
cyrill31781655
Participant
May 16, 2022
Question

L'application Première Rush ne se lance pas

  • May 16, 2022
  • 1 reply
  • 880 views

Bonjour,

 

Suite à l'installation de Première Rush version desktop via Creative Cloud, le logiciel refuse de se lancer, je clique sur l'icone de l'application, pointeur de chargement pendant 1 seconde puis plus rien.

 

Processeur Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz 3.40 GHz
Mémoire RAM installée 16,0 Go (15,9 Go utilisable)

Édition Windows 10 Famille
Version 21H2
Build du système d’exploitation 19044.1706

Carte graphique Geforce GTX1070

Pilote 512.17

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
May 18, 2022

Hi there!

Sorry about the trouble. Are you getting any error codes or messages? Could you try resetting preferences? 

 

Let us know how it goes.

 

Thanks,

Kartika

C
cyrill31781655Author
Participant
May 18, 2022

Hi,

 

No error code or message and i'm not able to reset the preferences as showed in the video. If you write me which files/folders I have to delete I can do it manually.

 

When I try to launch the application it has nothing append

 

Thanks for you time

caroline_edits
Community Manager
caroline_editsCommunity Manager
Community Manager
May 20, 2022

You could also try launching Rush from a new user account! Here's how to do that on PC: https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d

 

For the preference file, you can locate it on your PC here

C:\Users\username\AppData\Roaming\Adobe\Premiere Rush\[version number]

 

Rename the version number (2.0, for example) to "2.0old" then launch Rush! That will manually reset the app. 

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