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Kimberley1992
Participant
June 1, 2024
Question

Lost Current Videos That I Was Still Working On

  • June 1, 2024
  • 1 reply
  • 134 views

I changed my email address on my account yesterday and now all my videos that I was still working on on Adobe Rush, are all gone! Can I get these back?

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    June 3, 2024

    Hi @Kimberley1992,

    I read about your situation. Creative Cloud was used to automatically backup Projects, but that service is no longer available.

     

    Were these projects on your desktop computer? If so, are they still on your mobile device? Or were these projects exclusively on your device? Is it possible to change the email address back to see if you can recover the files? Let the community know.

     

    It sounds like this change may have permanently removed the connection to these projects. I apologize on behalf of Adobe for this issue. Please contact Adobe Support and ask for the video queue. The chat pod is in the lower-right: https://helpx.adobe.com/contact.html

     

    I hope they can assist you.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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