Skip to main content
Participant
January 30, 2025
Question

Lost file need help (Branched and renamed)

  • January 30, 2025
  • 2 replies
  • 87 views

So i made half of a music video on adobe rush, and i logged back in and the video was gone? ERASED!

then i called for technical support, and the lady just hung up on me!! Whats up with this program, im paying $22 a month for this BS !!

How do i save the video? I dont see that option, i just logged back in a couple times and the project was there, then i logged in the last time and my project was erased?!?! How do i save my project in your app? and log back in and pull it back up?

2 replies

Kevin-Monahan
Community Manager
Community Manager
January 31, 2025

Hi @jarrid_5610,

Thanks for the question. Welcome to the forum. I'm not sure what happened. Rush should save your project automatically when closing the app. It may have something to do with logging in and out. Are you logging in with a different account on the same machine? Let us know if that is the case. Try another test project without logging out and see if the project is saved. I hope we can help you.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
John T Smith
Community Expert
Community Expert
January 30, 2025

Branched from an unrelated discussion and moved to the Rush forum

 

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/