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jarrid_5610
Participant
January 30, 2025
Question

Lost file need help (Branched and renamed)

  • January 30, 2025
  • 2 replies
  • 87 views

So i made half of a music video on adobe rush, and i logged back in and the video was gone? ERASED!

then i called for technical support, and the lady just hung up on me!! Whats up with this program, im paying $22 a month for this BS !!

How do i save the video? I dont see that option, i just logged back in a couple times and the project was there, then i logged in the last time and my project was erased?!?! How do i save my project in your app? and log back in and pull it back up?

    2 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 31, 2025

    Hi @jarrid_5610,

    Thanks for the question. Welcome to the forum. I'm not sure what happened. Rush should save your project automatically when closing the app. It may have something to do with logging in and out. Are you logging in with a different account on the same machine? Let us know if that is the case. Try another test project without logging out and see if the project is saved. I hope we can help you.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 30, 2025

    Branched from an unrelated discussion and moved to the Rush forum

     

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/

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