Lost files and freezing app when trying to export

Forum|Forum|2 years ago
November 2, 2023
1 reply
162 views

I have lost the majority of my videos when I made a reinstallation of the Rush app. Prior to that I have had many problems with exporting videos as the app crashes on the phone. I have restarted the phone, but still the same problem.

So this is the last time I will ever use this bad program

This topic has been closed for replies.

Kevin-Monahan

Community Manager

Hi @Heidi30375546rlry,

I read your note. Sounds like you are having a number of issues. Are you a mobile only user? Which device? Can you try signing out of Creative Cloud and then signing back in? Let us know how it goes. Sorry for the issues.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

H

Heidi30375546rlryAuthor

Participant

I only use it on my Iphone. I have been in contact with the support team, and they say, that because I didn't sync the videos with creative cloud I have lost everything AND apparently that should also have caused the freezing and the unability to export the videos (which I doubt can be true, but what do I know, I am not a technician )

Kevin-Monahan

Community Manager

Hi,

Got your note. I am so sorry you lost work. That is a terrible feeling I can releate to. I wish we would have warned you better somehow to have prevented this issue. I will report this incident to the developers. Again, my apologies for the frustration.

Take Care,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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