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Participant
Apr 5, 2025 1:24 PM UTC
Answered

Lost half of my work!!! 🤬

I am done with this app that keeps freezing mid way through my work or completely kicks me off the app screen. Now that Ive spend well over 4 hours into to a late night, on a very important educational video. After rendering and loading up to YouTube. I began watching it and got halfway through it, realizing that half of the audio was missing. Don't know where it went or how to recover such a big missing chunk that would not reappear with as many times as I tried resetting my phone. It just never saved after the last time it froze and kicked me off. This has made me super angry and will not deal with this app any longer. I wouldn't recommend nor give it even one star  

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Apr 10, 2025 10:17 PM UTC

Hello @eymosity,

I read that you are having trouble with audio on export. That is odd. It sounds like you are on the mobile application. What device are you using? What is the format of the video? Let me know, and I'll help you troubleshoot.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

1 reply

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Apr 10, 2025 10:17 PM UTC

Hello @eymosity,

I read that you are having trouble with audio on export. That is odd. It sounds like you are on the mobile application. What device are you using? What is the format of the video? Let me know, and I'll help you troubleshoot.

 

Thanks,
Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio