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MURAT AKDENIZ
Participant
April 8, 2025
Answered

Lost many projects - Rash Premier

  • April 8, 2025
  • 1 reply
  • 161 views

I edited a large number of videos, then I turned off the device and traveled for two months. Then I came back to open the projects and I couldn't find them!!!!! Note that all the files are on an external hard drive. What should I do to retrieve them?

 

    Correct answer Kevin-Monahan

    Hi @MURAT AKDENIZ,

    Thanks for posting. I believe I've seen this issue. Are you part of an enterprise or educational facility? If so, Creative Cloud sync was removed last year. If you didn't retrieve your projects and sync them with the device at that time, then I believe those projects can't be retrieved currently. Sorry you weren't aware of this issue in advance.

     

    Take Care,
    Kevin

     

     

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    April 10, 2025

    Hi @MURAT AKDENIZ,

    Thanks for posting. I believe I've seen this issue. Are you part of an enterprise or educational facility? If so, Creative Cloud sync was removed last year. If you didn't retrieve your projects and sync them with the device at that time, then I believe those projects can't be retrieved currently. Sorry you weren't aware of this issue in advance.

     

    Take Care,
    Kevin

     

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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