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MURAT AKDENIZ
Participant
Apr 8, 2025 7:17 AM UTC
Answered

Lost many projects - Rash Premier

I edited a large number of videos, then I turned off the device and traveled for two months. Then I came back to open the projects and I couldn't find them!!!!! Note that all the files are on an external hard drive. What should I do to retrieve them?

 

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Apr 10, 2025 10:36 PM UTC

    Hi @MURAT AKDENIZ,

    Thanks for posting. I believe I've seen this issue. Are you part of an enterprise or educational facility? If so, Creative Cloud sync was removed last year. If you didn't retrieve your projects and sync them with the device at that time, then I believe those projects can't be retrieved currently. Sorry you weren't aware of this issue in advance.

     

    Take Care,
    Kevin

     

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    View reply

    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Apr 10, 2025 10:36 PM UTC

    Hi @MURAT AKDENIZ,

    Thanks for posting. I believe I've seen this issue. Are you part of an enterprise or educational facility? If so, Creative Cloud sync was removed last year. If you didn't retrieve your projects and sync them with the device at that time, then I believe those projects can't be retrieved currently. Sorry you weren't aware of this issue in advance.

     

    Take Care,
    Kevin

     

     

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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