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February 3, 2025
Question

Lost one part of a video documentry for my dissertation due to this discontinuation

  • February 3, 2025
  • 1 reply
  • 83 views

There has to be a way to retrieve my lost file?? I managed to sync one part of what I'd created but I've lost the other after trying to sign out then back in/ uninstall reinstall. I need to get it synced into premiere pro but I'm guessing this is now impossible.

 

Mod note: Title was changed. Do not use profanity, even if implied. There are minors reading here.

1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
February 4, 2025

Hi @Jordan354318568rbh,

I read your note. It sounds like you lost work when working on a project after signing out and signing back in. Uninstalling and reinstalling is something you might want to avoid doing while in the middle of a project, as there is no project file to use a s a backup (other than bringing the Rush project into Premiere Pro), there is also no auto save or way to restore a project from Creative Cloud (as sync was removed around a year ago). I'm sorry about all this. I'm not sure how you were able to save half the project but I am glad that you have that, at least. You can try reaching out to our support staff here: https://helpx.adobe.com/contact.html. In the chat pod, ask for the video queue. I apologize for the frustration.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio