Hello, I’m having an issue with my Adobe Premiere Rush account.Problem: When opening the app on my PC, I don’t see the projects I’ve worked on over the past few weeks. A gray, frozen screen appears (see attached screenshot).I’ve already tried:Restarting my PCLogging out and back into my accountFreeing up memory on the PCAdditional symptoms:If I start a new project, it works. But if I then return to the home screen where all projects are, it won’t load.The last time I used it, the app crashed and forced a shutdown.Can you help me resolve this issue?

Participant

Answered

Lost Projects

Forum|Forum|1 year ago
October 28, 2024
1 reply
205 views

Hello, I’m having an issue with my Adobe Premiere Rush account.

Problem: When opening the app on my PC, I don’t see the projects I’ve worked on over the past few weeks. A gray, frozen screen appears (see attached screenshot).

I’ve already tried:

Restarting my PC
Logging out and back into my account
Freeing up memory on the PC

Additional symptoms:

If I start a new project, it works. But if I then return to the home screen where all projects are, it won’t load.
The last time I used it, the app crashed and forced a shutdown.

Can you help me resolve this issue?

Correct answer Kevin-Monahan

Hello @paolo_7526,

Thanks for the report. Can you contact us here, please? Ask for the video once you are connected to an agent. I hope they can assist you. Let us know what they say. Sorry for the hassle.

Thanks,
Kevin

Kevin-Monahan

Correct answer

Community Manager

Hello @paolo_7526,

Thanks for the report. Can you contact us here, please? Ask for the video once you are connected to an agent. I hope they can assist you. Let us know what they say. Sorry for the hassle.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

L

laumi

Participant

Hi, I’m running into the same problem. All of my projects have disappeared, and whenever I launch Adobe Premiere Rush, the home/project screen doesn’t load—it just shows a gray, frozen window.

Kevin-Monahan

Community Manager

Hi,

Are these older projects that were once stored in Creative Cloud? If so, these are likely no longer available. Let me know if that is the case.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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