Lost the ability to export to 4k 60

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I am not using the starter or the free version of Rush. I pay for Rush. Why can't I output videos shot in 4k? They are both h.264 and h.265 files, I used to be able to and have uninstalled and reinstalled. I am using it on my Motorola RAZR Plus 2023.

Kevin J. Monahan Jr.

Legend

Hi @Robert_Ochampaugh5451,

Welcome to the forum. I'm not sure why you are having trouble. The first thing I noticed was that the phone is not supported in system requirements. So, this used to work? When did this stop working?

Are you on a CC subscription or are you working in an enterprise or educational institution? I hope I can help you.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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Robert_Ochampaugh5451Author

Participant

It stopped working correctly 3 days ago. I've made plenty of 4k 60 fps
videos for YouTube using this phone and rush

Robert.

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Kevin J. Monahan Jr.

Legend

Did you update anything on your phone like the Android OS or any new apps? Nothing has changed on our end is what I'm saying. You may need to delete the app and reinstall it. Let us know if you can do that, @Robert_Ochampaugh5451.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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