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Robert_Ochampaugh5451
Participant
April 2, 2025
Question

Lost the ability to export to 4k 60

  • April 2, 2025
  • 1 reply
  • 254 views

I am not using the starter or the free version of Rush. I pay for Rush. Why can't I output videos shot in 4k? They are both h.264 and h.265 files, I used to be able to and have uninstalled and reinstalled. I am using it on my Motorola RAZR Plus 2023. 

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    April 2, 2025

    Hi @Robert_Ochampaugh5451,

    Welcome to the forum. I'm not sure why you are having trouble. The first thing I noticed was that the phone is not supported in system requirements. So, this used to work? When did this stop working?

     

    Are you on a CC subscription or are you working in an enterprise or educational institution? I hope I can help you.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    R
    Robert_Ochampaugh5451Author
    Participant
    April 3, 2025
    It stopped working correctly 3 days ago. I've made plenty of 4k 60 fps
    videos for YouTube using this phone and rush

    Robert.
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    April 3, 2025

    Did you update anything on your phone like the Android OS or any new apps? Nothing has changed on our end is what I'm saying. You may need to delete the app and reinstall it. Let us know if you can do that, @Robert_Ochampaugh5451.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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