Known Participant

Answered

MacOS Screen Recording Unable to Preview/import .mov Bug?

Forum|Forum|7 years ago
January 10, 2019
17 replies
27580 views

Having an issue using macs os built in screen recorder and importing the .mov file into Adobe Rush CC.

I can create one screen recording using "shift cmd 5" and able to import the video into Premier Rush. If I capture any other screen recordings I get a "unable to preview" in the rush file browser not able to import.

Tried restarting my computer and clearing the cache. Same results each time. The .mov files still play in Quicktime player so doesn't appear to be an issue with the screen recording file.

This topic has been closed for replies.

Correct answer petergaraway

Hi All

Thanks for reporting this issue and sorry for the hassle. This issue is caused by QuickTime adding what is called "complex edit lists" to their files. I'm not exactly sure why some files contain this information, and some do not. We're investigating how to fix it.

For now, the best workaround is the following:

Export a new file from QuickTime
1. File > Export As (select your desired settings)
Change the file extension from mov to mp4
Use Handbrake to re-encode
1. https://handbrake.fr/
Use http://www.squared5.com/svideo/mpeg-streamclip-mac.html
1. You can select multiple files and save to mp4

Again, sorry for the inconvenience.

Thanks,

Peter

Show previous replies

G

garciag21

Participant

Change the name from .MOV to .MP4 and it will work

JaminG

Participant

I had the same issue, but found a solution:

1) Open your screen recording in QuickTime

2) File > Export As

3) Select the export size (e.g. 1080p) and destination (e.g. Documents)

4) Click and drag your new .mov file into Premiere and you should be all good to go.

This is what worked for me, good luck!

alexanderg2202475

Participant

Nope, didn't work for me. I need to Handbrake every recording as well - tedious.

petergarawayCorrect answer

Participating Frequently

Hi All

Thanks for reporting this issue and sorry for the hassle. This issue is caused by QuickTime adding what is called "complex edit lists" to their files. I'm not exactly sure why some files contain this information, and some do not. We're investigating how to fix it.

For now, the best workaround is the following:

Export a new file from QuickTime
1. File > Export As (select your desired settings)
Change the file extension from mov to mp4
Use Handbrake to re-encode
1. https://handbrake.fr/
Use http://www.squared5.com/svideo/mpeg-streamclip-mac.html
1. You can select multiple files and save to mp4

Again, sorry for the inconvenience.

Thanks,

Peter

mike_ha1

Participant

I have the exact same problem. Here's the screencap file info. The error says "We were unable to open file on disk" when trying to import. (This is in premiere pro)

mike_ha1

Participant

A red window also appears that says the file contains a complex edit list.

mike_ha1

Participant

Converting through handbrake to an mp4 worked but that's just not an ideal workflow. No reason these .mov files shouldn't work.

Garry Turner

Participating Frequently

I had the same problem and MacOS up-to-date. Solution is to "Export as" the screen reccording from QuickTime with the "HEVC" box checked.

jerimylbrown

Participating Frequently

Thanks so much for the quick easy solution

Kevin J. Monahan Jr.

Legend

jergerb,

Is this an older Mac? Let us know the model. You can also check out the format of the clip via inspecting it in freeware called "MediaInfo." My suspicion is that you are generating older QuickTime files that are no longer supported.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

larsidarwaage

Participant

No this is a brand new Mac Book Pro 13". OSX 10.14.4

caroline_edits

Community Manager

Hey folks!

I wonder if transcoding the file would somehow make it readable. You can do this using Adobe Media Encoder or you can use a free third-party software like Handbrake!

https://handbrake.fr/

Try running your screen recording through a transcoder and reimporting.

Caroline

larsidarwaage

Participant

Actually, Media Encoder will not read the file either!

gerikp

Community Expert

I've not had any problems making screen recordings with Quicktime and importing them into Rush. Could you describe more of your workflow and specs?

I'm using:

Macbook Pro 15-inch 2018

MacOS Mojave 10.14.4

Rush V 1.1.0

QuickTime Player 10.5

Kevin J. Monahan Jr.

Legend

jergerb,

Which format are these files? Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Brad J.Author

Known Participant

I'm just using the quicktime screen recorder. So .mov or whatever quicktime uses. It seems after I restarted my computer a day later the files magically will import into the project. Sometimes the preview doesn't show

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.