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DylanMariex2
Participant
April 19, 2021
Question

Major Errors in RU

  • April 19, 2021
  • 2 replies
  • 189 views

I cant work in Perimere Rush for more than 3 minutes without it erroring out and telling me it cannot autosave. 

It is now deleting audio off of files and closing out without notice. 

Please help or update!  This is getting really bad. 

This topic has been closed for replies.

2 replies

petergaraway
Adobe Employee
petergaraway
Adobe Employee
April 23, 2021

@DylanMariex2  Sorry to hear about your experience. I've not heard of this issue of files being deleted before. I think it would be helpful to speak with your support team directly. You can contact them here.

 

Rush support:
@AdobeCare on Twitter
@Adobe on Facebook
Ph (800) 833-6687

 

If you do not get the help you need, please dm me. Thanks!

 

Peter 

 

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
April 23, 2021

Hi Dylan!
Really sorry to hear that. Would you mind sharing more information?

  • Which device are you using?
  • Are you experiencing this error on a particular project?
  •  Can you try signing out and back into your Creative Cloud and see if that helps?

 

Looking forward to your response.

 

Thanks,

Kartika

 

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