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andrewb74305193
Participant
June 4, 2021
Question

Media browser can't see folders

  • June 4, 2021
  • 1 reply
  • 366 views

hi there,

 

i create a new project and try to import media.  however the media browser can only see the top level folders and nothing underneath which is where all my videos etc stored.  if i copy the videos to the top level then it can see and i can import, but that then breaks the entire point of the folder structure to organise the files.

 

can someone please advise if some setting that i need to use to allow rush to be able to drill into the folder structure so that i can access my media.

 

thanks

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1 reply

anissa_thompson
Community Expert
Community Expert
June 5, 2021

Can you show a screenshot of your folder structure? Also, can you confirm that you don't have any problematic characters, long folder names, or other issues that could prevent Rush or other applications from seeing the subfolders?

Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
andrewb74305193
Participant
June 5, 2021

hi, images attached for folder in question but it is the same for every one i try.

andy