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Canon Guy
Participant
December 10, 2024
Question

Media Feature Pack and Win 11

  • December 10, 2024
  • 2 replies
  • 531 views

I have the Rush with my photography plan. when i want to share/export a video it keeps popping a window that says "This file require the HEVC codec which is included with a Creative Cloud membership. To upgrade to a paid plan go to:  I went to the location and its not found. I got on with support chat. he took remote control of my computer. He changed lots of things. one which caused one of my games to not work. he finally came to the conclusion that Windows 11 doesn't have a Media Feature Pack.  I can't find a way to get it either. does anyone know what to do?  Yes I have a paid plan. 

Version 2.10 

PC

Windows 11 Version 24H2

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    2 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 10, 2024

    Hello @Canon Guy,

    Thanks for the message, and welcome to the forum. Rush Premium (the paid version) is not bundled with the Photography plan; only the free starter version is included. The issue of access to Rush Premium in the Photography plan seems to be a common misconception. Unfortunately, it is not included, and the Starter version does not support the HEVC video. Sorry about that.

     

    You might try adjusting camera settings to shoot H.264 instead. You can also convert the files to Media Encoder or use freeware like Shutter Encoder. I hope the advice helps.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 10, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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