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elidab77153043
elidab77153043
Participant
April 14, 2019
Question

media files not showing on one PC but showing on another

  • April 14, 2019
  • 1 reply
  • 1818 views

Hi

I am a new user of Adobe Premier Rush. Have two laptops running Windows 10. On both PCs we can see that they sync up under the creative cloud files folder that is local. On PC1 we launch the application and it can find the media files on folder. On PC2 we attempt the same and no media files show up. Any hints on what is wrong?

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 15, 2019

    on the problematic computer, sign out and then back in to your cc desktop application using the same adobe id used on the working pc  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    [moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

    D
    DugleyDoright
    Participant
    September 13, 2023

    No help at all. Different computers, same ID, competely different files on each computer.

    Certainly Adobe must have documentation on this problem.

     

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    September 13, 2023

    Hi @DugleyDoright,

    Thanks for the note. Another thing that can go wrong is your subscription to Rush. Rush Starter Version does not sync between computers. What kind of subscription do you have? Is it a Starter Version or do you have a premium level subscription, CC All subscription, Premiere Pro subscription, or one to Adobe Express? Let us know.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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