Media Images & Video Not Posting to Adobe Premier Express

Forum|Forum|1 year ago
November 26, 2024
2 replies
160 views

The Adobe aPremier App on my iphone will not let me add additional media, photos or video from my phone media library. I get an error message each time saying ' this media type is not supported' Yet, i created the draft video with media files from the same source, my iphone media librsry.

Adobe express is a disappointmrnt.

someone please help me.

Performance

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Kevin-Monahan

Community Manager

Hi @Fabintro,

Welcome to the forum. I heard you're having trouble importing media. Are you trying to import HDR or cinematic mode video? It's not yet supported. Check it out and let me know.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

B

Brett35887242e9cj

Participant

I am having the same issue after the latest iOS update. If I take video through the app I can edit the video. If I try to import media already shot, it will only let me edit audio files, video is not displaying. It keeps saying it is offline

Kevin-Monahan

Community Manager

Hello @Brett35887242e9cj,

Thanks for the message. I added clips to an existing project I previously shot and didn't have the issue. Did you shoot HDR or cinematic mode footage? Let me know. Sorry for the hassle.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

B

Brett35887242e9cj

Participant

It was cinematic mode. The app keeps saying I'm offline also so not sure what the issue is. When I shoot isinf "capture " in the app It works. I changed a setting in the iPhone and it seems to be working again - someone (maybe you) answered in another thread

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