Media Import Error

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Has anyone ever encountered the "media import error, unsupported media type" error when importing to rush? I'm using the app on iPhone 12. All my clips were flimed on a GoPro and are HEVC. Some of the clips import perfectly fine but a bunch of others trigger this error message. Anyone have a solution? Thanks in advance!

Kevin J. Monahan Jr.Correct answer

Legend

I use Media Encoder, but if you don't have that, check out freeware, Shutter Encoder.

Cheers,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.

Legend

Hi @Ted36328345hiq7,

Thanks for the note. Some flavors of HEVC are not supported, like 10-bit 4:2:2 4K. Could that be the issue? Let us know.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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Ted36328345hiq7Author

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Is there any conversion software you recommend to convert the videos to a rush compatible format? Thanks

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Kevin J. Monahan Jr.Correct answer

Legend

I use Media Encoder, but if you don't have that, check out freeware, Shutter Encoder.

Cheers,
Kevin

Translate

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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