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A
Andrew_Schaffer
Participant
November 30, 2021
Question

Media Import Error (photo jpeg)

  • November 30, 2021
  • 1 reply
  • 245 views

 I've tried rendering multiple times to make sure it's jpeg, but without any success. Can someone please help me understand why this is happening, when other photos are uploading without any issues?

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
December 7, 2021

Hi Andrew_Schaffer!

Sorry to see that. What's the source of the media files? Which device are you using?

 

Let us know.

Thanks,

Kartika

    A
    Andrew_SchafferAuthor
    Participant
    December 8, 2021

    Thank you for your response-

    my captures were from my Canon t7i, going through my iPad Pro.

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